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Staff Nurse Contact Centre

Cleveland Clinic
Abu Dhabi  -  United Arab Emirates
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Cleveland Clinic Abu Dhabi Al Maryah Island, Abu Dhabi, United Arab Emirates
Job Detail

  • Industry:
  • Job Type:
    Full Time
  • Salary (Dirham):
    As per Industry Standards
  • Job Location:
    Abu Dhabi, United Arab Emirates
  • Minimum Education:
    Bachelors Degree
  • Minimum Experience:
    3 Years
  • Apply By:
    Apr 05, 2018
  • Job Posting Date:
    Dec 05, 2017

Job Description

Staff Nurse job vacancy at Cleveland Clinic in Abu Dhabi. 

Job Description: 

Utilizes telephonic interaction to perform assessment and to facilitate caller access to the appropriate level of care primarily through referral to health care providers. Coordinates activities associated with facilitation of local, regional and international patient transfers to, and from, CCAD 

Patient Care

− Facilitates timely patient transfer in and out of CCAD.
− Processes patient transfer requests in accordance with established protocols, standard and exception scripting, recorded conference calls, electronic records and specialized software applications
− Serves as liaison for outside referring physicians and facilities for ambulatory visits
− Liaises with Financial Counselors to confirm financial clearance
− Conducts activities in collaboration with Bed Management, House Supervisors and accepting /receiving Staff Physician
− Collaborates with physicians, nurses and other healthcare team members in planning to meet patient needs
− Communicates admission and transfer details among sending and receiving sites, emergency departments, transport companies, Financial Counselors and others as appropriate
− Performs telephonic assessment of patients using the Schmidt Thompson protocol as tools 
− Utilizes clinical knowledge to determine appropriate appointment type and urgency 
− Schedules appointments, provides scheduling information, instructions and directions to patient or designee when required 
− Facilities triage disposition to the appropriate service at the appropriate time

Clinical Knowledge

− Demonstrates the ability to utilize the triage nursing process, critical thinking and independent decision making
− Utilizes astute clinical knowledge and critical thinking skills to create a seamless patient experience with optimal outcomes
− Minimum of five (5) years post-graduate experience in an acute care setting is required preferably in ICU and ED. 
− Experiences of hospital transfer coordinator is preferred. 
− Ability to effectively manage multiple responsibilities simultaneously
− Strong oral and written communication skills
− Ability to speak and write in English is required
− Ability to speak and write in Arabic is preferred
− Experience with an electronic medical record is strongly preferred
− Bachelor’s degree in Nursing or equivalent qualification (minimum three (3) year curriculum) in Nursing from an accredited program is required
− Associate Degree Nurses from North America with evidence of passing the National exam is required (USA: NCLEX - RN & Canada: Licensing Exam)


All employees will embrace the CCAD mission, vision and values and be responsible for adhering to the core values of the institution, including: Patient’s First, Collaboration, Mutual Respect, Quality, Patient Safety, Integrity, Cultural Sensitivity and Compassion.

All employees are also expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position.

Customer Service Orientation includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability including teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectivenessincludes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills. Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints.


The responsibilities described on this job description are intended to describe the general nature and level of work being performed by people assigned to this job. These statements are not intended to be exhaustive of all responsibilities, duties, knowledge, skills and abilities required of employees in the position.

Final determination of a candidate’s qualifications and eligibility to perform the job is at the sole discretion and judgment of the institute/department executive leadership.

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